Why AI Is Needed For The Shift in Retail Banking Customer Journey Mapping

In my best ominous television voice: every fifteen seconds, a retail bank or financial institution fails one of its customers. Okay, maybe it’s not that often. But somewhere, some poor customer is shouting into their smartphone this very moment, vowing to move their accounts to The Other Guy. It really does happen a lot: according to the Coveo Service Relevance Report 2022, 73% of consumers...