A few weeks ago, we hosted the first Coveo for Salesforce Customer Exchange in San Francisco. This event was designed for customer support leaders and knowledge managers to share best practices from their use of intelligent search to improve self-service and support. Case deflection and self-service success were two of the recurring topics during the day: how to do it, how to measure it, and...
The post Case Deflection & Self-Service Success: Takeaways from Coveo Customers appeared first on Coveo Blog.