How Coveo Helps Salesforce Users Stay in the Flow of Work

I have some good news for teams using Salesforce in service and support. But first, a flashback. Disclaimer: I’ve never worked as a service rep or support agent. During my time as an in-house technical writer, though, I did sit right next to the customer support team (close enough to hear precisely how many customers didn’t even have their computers plugged in).  Do you know...