How to Turn Your Salesforce Community into a Case Deflection Engine with AI

How can you turn your Salesforce Community into a case deflection engine? Let’s back up a little. Thanks to the global pandemic, consumers increasingly expect a top-notch virtual customer experience; 85% of Americans expect companies to ramp up digital customer engagement as a direct result of COVID-19.  Customers expect seamlessness across their digital journey, and companies must now compete on customer service over products. Yet...